Privacy Policy

1. Introduction

This notice describes how REMU Srl, acting as Data Controller, processes the personal data of users who visit www.tortella.it and use the services and features made available through the Website. Tortella is a brand of REMU Srl. This notice is provided pursuant to Article 13 of Regulation (EU) 2016/679 (GDPR) and applicable national data protection law. It concerns processing carried out through the Website and does not cover other websites that may be accessed through external links; please refer to their respective privacy notices.

2. Data Controller

The Data Controller is REMU Srl, with registered office at Via Teramo no. 20, Manoppello (PE), Italy. Contact details: telephone +39 085 8561116; email privacy@remugroup.com; certified email (PEC) remusrl@omnibuspec.net. For any request concerning the processing of personal data or the exercise of GDPR rights, the Data Controller may be contacted using the details above.

3. Categories of personal data processed

The following categories of personal data may be processed through the Website:

• Browsing data technical information collected by the IT systems and software procedures used to operate the Website, such as IP addresses, device identifiers, browser and operating system information, request times and pages visited.
• Data provided voluntarily by the user identification and contact details, such as first name, surname, company, email address, telephone number and any other information entered by the user in contact forms or otherwise provided voluntarily.
• Request-related data information contained in communications sent by the user, including requests for information, assistance or quotations and any attachments submitted.
• Cookie preferences information about choices made by the user through the consent management system, where available.

4. Source of the data

Personal data are collected directly from the data subject when they visit the Website, complete a form, send a communication or interact with the available features. Certain technical data may be collected automatically by IT systems during browsing.

5. Purposes and legal bases

Personal data are processed for the following purposes:

• To enable browsing and the proper operation of the Website and to ensure system security. The legal basis is the Data Controller’s legitimate interest and, for technical cookies, the provisions of applicable law.
• To respond to requests for information, contact, assistance or quotations submitted by the user. The legal basis is the performance of pre-contractual measures taken at the data subject’s request or the Data Controller’s legitimate interest in managing incoming communications.
• To manage any commercial and contractual relationships. The legal basis is the performance of pre-contractual measures or a contract and compliance with legal obligations.
• To comply with obligations under applicable laws and regulations. The legal basis is compliance with a legal obligation.
• To send promotional or informational communications, where requested and subject to the data subject’s prior consent. The legal basis is consent, which is freely given and optional and may be withdrawn at any time.
• To carry out statistical analysis of Website usage through cookies or similar non-technical tools, where enabled. The legal basis is the user’s consent, where required by law.

6. Processing methods

Processing is carried out using paper and electronic tools, in accordance with the principles of lawfulness, fairness, transparency, data minimisation and confidentiality. Appropriate technical and organisational measures are adopted to protect data against unauthorised access, loss, disclosure or unauthorised use.

7. Recipients of the data

Personal data may be disclosed, within the limits of the purposes set out above, to providers of services necessary for managing the Website and business activities, such as IT, hosting, technical maintenance and email service providers, consultants and professionals, as well as public bodies or authorities where disclosure is required by law. Depending on the circumstances, these parties act as duly appointed data processors or as independent data controllers. Data are not disseminated unless required by law or previously authorised by the data subject.

8. Transfers to third countries

As a rule, personal data are processed within the European Economic Area. If, due to the services used, it becomes necessary to transfer data to countries outside the European Economic Area, the transfer will take place in compliance with the conditions and safeguards set out in Articles 44 et seq. of the GDPR.

9. Data retention

Personal data are retained for the period strictly necessary to achieve the purposes for which they were collected and, subsequently, for the period required by law or necessary to protect the Data Controller’s rights. Data relating to contact requests are retained for the time needed to handle the request and any subsequent relationship. Data processed for promotional purposes are retained until consent is withdrawn, without prejudice to further legal obligations. Data collected through cookies are retained for the periods indicated in the relevant Cookie Policy and in the settings of the consent management system.

10. Cookies and tracking tools

The Website may use technical, browsing and functionality cookies and, where enabled, analytics cookies and third-party tools. Non-technical cookies are installed only with the user’s prior consent, where required by applicable law. For information about cookie types, their purposes and how to change preferences, please refer to the Cookie Policy published on the Website and to the consent management system, where available.

11. Links and social networks

The Website may contain links to external platforms and services, including social networks. Any interaction with these services involves the processing of data by their respective operators in accordance with their privacy notices. REMU Srl is not responsible for processing methods independently adopted by those parties.

12. Whether providing data is mandatory

Providing browsing data is necessary to access the Website. Providing the data requested in contact forms is optional, but failure to provide essential information may make it impossible to respond to the request. Providing data for promotional purposes is optional; refusal to consent does not affect the ability to use the Website or receive a response to submitted requests.

13. Data subject rights

In the cases provided for by Articles 15–22 of the GDPR, data subjects have the right to:

• obtain confirmation as to whether or not personal data concerning them are being processed and access those data
• request the rectification of inaccurate data or completion of incomplete data
• request erasure of data in the cases provided for by law
• request restriction of processing
• receive data in a structured format and, where applicable, request data portability
• object to processing based on legitimate interests
• withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal
• lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali)

14. How to exercise your rights

To exercise their rights or obtain information about the processing of personal data, data subjects may contact the Data Controller at privacy@remugroup.com or use the other contact details provided in this notice.

15. Changes to this notice

This notice may be updated as a result of legal, organisational or service changes affecting the Website. The updated version will be published at www.tortella.it together with the revision date.

Short privacy notice – Contact forms

Pursuant to Article 13 of Regulation (EU) 2016/679 (GDPR), REMU Srl, as Data Controller, informs you that the personal data you provide through this form will be processed to handle your request, provide the information requested and, where necessary, follow up on any pre-contractual or contractual relationship.

Data Controller – Contact forms

Data Controller: REMU Srl, Via Teramo no. 20, Manoppello (PE), Italy. Contact: privacy@remugroup.com – +39 085 8561116.

Providing, using and retaining data – Contact forms

Providing data marked as required is necessary to handle your request. Failure to provide such data may prevent us from responding. Data will be processed using appropriate IT and organisational measures and may be disclosed to technical and IT service providers or other parties acting on behalf of the Data Controller, to the extent necessary to handle the request. Data will be retained for the time necessary to handle the request and any subsequent relationship, without prejudice to legal obligations. Data subjects may exercise the rights under Articles 15–22 GDPR, including access, rectification, erasure, restriction, objection and, where applicable, portability, by writing to privacy@remugroup.com. A complaint may also be lodged with the Italian Data Protection Authority.

Full privacy notice

The full notice is available in the Privacy Policy at www.tortella.it.

Consent to the processing of personal data for marketing purposes

Having read the privacy notice, I understand that providing data for promotional purposes is optional and that withholding consent will not affect the handling of the request I have submitted. I consent to receiving informational and promotional communications from REMU Srl, including communications relating to the Tortella brand, about products, services, news, commercial initiatives and events, by email and/or through other contact details provided.

Giving your consent

• I GIVE MY CONSENT
• I DO NOT GIVE MY CONSENT

Withdrawing consent

Consent may be withdrawn at any time by writing to privacy@remugroup.com or by using the unsubscribe methods indicated in the communications received.